Privacy Policy

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Effective Date: 1st January 2025

At K9 Trail Slayers, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or engage with us in other ways. Please read this policy carefully to understand how we handle your personal data in compliance with the UK’s data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect the following types of personal data:

• Personal Identification Information: Name, email address, postal address, phone number.
• Order Information: Products purchased, billing and shipping addresses, payment information.
• Technical Data: IP address, browser type, and version, time zone, browser plug-in types, operating system, and platform.
• Marketing and Communications Data: Your preferences in receiving marketing communications from us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process and deliver your orders, manage payments, and provide customer service.
• Communications: To send order confirmations, shipping updates, and promotional messages (if you opt-in).
• Website Functionality: To improve our website, enhance user experience, and understand customer behavior.
• Compliance: To comply with legal obligations and prevent fraud.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following lawful grounds:

• Contractual Necessity: To fulfill orders and manage our customer relationship.
• Legitimate Interests: To improve our services and communicate with you, provided these interests do not override your rights.
• Consent: Where we have asked for your consent (e.g., marketing communications), you can withdraw consent at any time.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties to help us operate our business, including:

• Payment Processors: To process transactions securely.
• Shipping Providers: To deliver your orders.
• Service Providers: To support website hosting, email communication, and analytics.

We require these third parties to respect your privacy and handle your personal data securely.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After that, we securely delete or anonymize your data.

6. Your Rights

Under UK data protection law, you have the following rights:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct inaccurate or incomplete personal data.
• Deletion: You can request the deletion of your personal data in certain circumstances.
• Restriction: You can request restrictions on how we process your personal data.
• Objection: You can object to the processing of your data for direct marketing purposes.
• Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise your rights, please contact us at support@k9trailslayers.co.uk.

7. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

8. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device that help us understand how you use our website. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Please refer to our Cookie Policy for more details.

9. International Transfers

We do not transfer your personal data outside the UK unless necessary for processing orders with trusted third parties. In such cases, we ensure appropriate safeguards are in place to protect your data.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the Effective Date above.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

K9 Trail Slayers
Email: support@k9trailslayers.co.uk